| Issue ID | 1534126 |
| Internal NHTSA # | 11173514 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C300 |
| Model Year | 2008 |
| File date | 26/01/19 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Issue: parked vehicle failed to start. Steering locked. Shifter locked. Sudden failure, no warnings. Vehicle towed to dealer. Dealer diagnostic: electronic steering lock (esl) failed. Affected p/n: 204-545-81-32. Special notes: (1) car maintained by dealer. Oem parts purchased from dealer. (2) this will be the second time part is replaced by the dealer on this vehicle. Last replaced in 2012. (3) contacted mb customer care (case manager) to share concern. Immediately stated: "not a safety concern." no interest in reporting issue to leadership or appropriate department. Safety concern and recommendations: (1) past history * and lack of oem intervention suggest esl could fail while vehicle is being driven causing driver to lose complete steering control of vehicle. (2) both a failure modes and effects analysis (fmea) and system safety analysis (ssa) should be performed and reported to nhtsa to ascertain this is not a safety issue. (3) safety summary report or official statement should be shared with the public. * over 100 combined complaints reported in this website, mb forums, and off-line. |
| Vehicle Mileage at Failure | 109000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | DALLAS, TX |
| VIN pattern | WDDGF54X58FXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |